2nd Line Support Analyst
2nd Line Support Analyst (Windows, exchange, desktop) permanent opportunity based in Central London offering a salary of £26k plus benefits.
* 2nd line support in Windows Environments
* PC Installations
* Active Directory
Delivering comprehensive 2nd line technical support across various sites for Windows Server 2003/8, Windows XP/7/10, Exchange 2003 supporting users of Windows and Apple OS, Office 2007 and various Smartphones.
SupportAnswer incoming user requests and emails from nationally based user community
Log all tickets in Service Now ticketing system
Provide desktop support to all in-house users
Continually monitor incidents to ensure prompt, efficient response and solution
Common issues and applications to support (Connectivity issues. IE, Mobile, VPN, etc.)
System Administration (Active Directory, knowledge of Security Groups )
Network Shares - creation of network shares for users
Mobile device support
Assist with ad-hoc projects
Work collaboratively with Engineering team.
Interested? Click here to apply!