Support Engineer (Cover, Windows, desktop, Networking)


Support Engineer (Cover, Windows, desktop, Networking)

West Drayton

£30,000 pa. Perm Role

This role is to provide cover for the onsite engineers at various client sites in and around West London with some sites in Central London.
As a result, this role will encompass a broad range of duties which will include, but is not exclusive to, Helpdesk / 1st line work such as call-logging, 2nd line fixing such as troubleshooting desktop / hardware (PC, laptop and printer) and potentially maintaining a server estate in a data centre environment. Equally, as a cover engineer, you may be the sole person onsite and/or part of a customer team.
Primary Responsibilities;
Troubleshoot and resolve problems in person and via phone.
Answer phone calls and log accurately into customer’s call logging system.
Troubleshoot Desktop, Laptops and Printer problems.
Investigate and resolve incidents in accordance with SLAs.
Be expected to patch users and communications room as and when required.
Adapt to the varying customer environments and cultures, along with their in-house processes.
Knowledge and Skills:
Microsoft Windows desktop O/S
Microsoft Office 2016/2010/2007/2003.
Microsoft Outlook 2016/2010/2007/2003.
Structured Call Logging System
Desktop/Laptop Hardware
HP printers
Multifunctional Devices
Other responsibilities:
Full clean driving licence
Availability to travel to different sites using own vehicle if necessary.
Flexibility regarding shifts (generally 7-8 hrs 07:00 - 19:00)
Weekend availability, if required, would be a bonus

To Apply, drop us a copy of your CV via This Link

SKU: 10005 TAGS: citrix, windows networking, helpdesk

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