Helpdesk Analyst (2nd line support)



An excellent opportunity to join a global business consultancy based in the Liverpool Street area of Central London as a Help Desk Analyst/2nd line support.
£26,000 p.a.

Job Description
Delivering comprehensive 2nd line technical support across various sites for Windows Server 2003/8, Windows XP/7/10, Exchange 2003 supporting users of Windows and Apple OS, Office 2007 and various Smartphones.
  • Answer incoming user requests and emails from nationally based user community
  • Log all tickets in Service Now ticketing system
  • Provide desktop support to all in-house users
  • Continually monitor incidents to ensure prompt, efficient response and solution
  • Common issues and applications to support (Connectivity issues. IE, Mobile, VPN, etc.)
  • System Administration (Active Directory, knowledge of Security Groups )
  • Network Shares - creation of network shares for users
  • Mobile device support
  • Assist with ad-hoc projects
  • Work collaboratively with Engineering team.
Personnel Specification
  • You will have a confident, capable attitude towards your work
  • Ability to work independently
  • Lively personable in character
  • Excellent communication skills both verbal and written
  • Strong working troubleshooting knowledge of Windows 10
  • Excellent working troubleshooting knowledge of Office 365
  • Strong hardware and network troubleshooting skills
  • Mac knowledge desirable
  • Deadline orientated
  • Experience of WAN/LAN
  • Strong knowledge of VPN technology
  • Strong knowledge of iphones mobile devices
  • TCP/IP
  • Strong knowledge of Active Directory
  • Knowledge of Telephony and IP Telephony

Basic salary plus benefits - 25 days holidays and 8 bank holidays; allocated sick days; contributory pension and season ticket loan where suitable.

To Apply, email us your CV and whilst you're at it, tell us why you are the ideal candidate.

SKU: 10035 TAGS: Windows 10, Office 365, hardware, Software, WAN, LAN, VPN, TCP/IP, Active Directory, ip telephony

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